Are you looking to play a key role in the international expansion of a fast-growing software scale-up in the sustainable energy sector? Do you speak fluent German and English, and do you thrive in a role that combines customer success with technical consulting? If so, we would like to meet you!
About HomeZero
HomeZero provides digital sales and operational software specifically built for the energy transition. Our primary target audience consists of B2C and B2B2C organizations, ranging from installation companies (solar, heat pumps, home batteries, insulation) to manufacturers and wholesalers. We help these businesses maximize their conversion rates and run smooth operations, from the first website lead to a successfully installed system.
Our proprietary platform, Pico, is an all-in-one CRM and ERP ecosystem that automates smart lead flows, quoting, and field service management. In the Netherlands, we have established a strong market position as the go-to partner for growth and digitalization. Building on this proven success, we are now actively expanding our platform and services into the German market.
The Position: Customer Success Specialist
We are looking for a German-speaking Customer Success Specialist to support our operations in the German market.
- Hours & Flexibility: Our preferred setup is a part-time contract of approximately 3 days (24 hours) per week, but we are open to other arrangements or variations in hours depending on your preferences and availability.
- Collaboration: You will collaborate closely with the Dutch team and the German Country Director.
- Who we are looking for: We warmly welcome candidates of all experience levels, including those looking to transition into SaaS customer success or the sustainable energy sector.
Profile Requirements
- Location: Residing in the Netherlands and able to commute to our Haarlem office 1 day per week.
- Language Skills: Fluent or highly proficient in German (C1/C2 level). Professional proficiency in English (for internal team communication) is required. Dutch is considered a strong advantage, but is not strictly required.
- Background: Demonstrable affinity with software (SaaS) and the sustainable energy sector.
- Work Arrangement (based on a 3-day week): The role involves a hybrid working model: 1 day per week at our office in Haarlem, and 2 days per week working from home (adjusted if your working hours differ).
Responsibilities
- Sales Support: Following up on inbound inquiries and conducting software demonstrations of the Pico platform for prospective clients. (Please note: this role does not involve cold calling).
- Account Management & Implementation: Managing relationships with new clients and facilitating the technical and operational implementation of our software within their organizations.
- Product Development Feedback: Gathering structured feedback from German clients and prospects regarding their specific needs, and communicating these insights to our development team to further optimize the software for the DACH market.
What We Offer
- Salary & Compensation: An above-average salary based on your experience and expertise (pro-rated to your actual contracted hours), which we will align on during the application process.
- Pension Contribution: An additional 5% pension contribution on top of your gross salary.
- Paid Vacation & Holiday Allowance: 25 vacation days per year (based on a full-time 40-hour contract, pro-rated to your actual contracted hours) plus the standard Dutch 8% statutory holiday allowance (vakantiegeld).
- Commuting Allowance: We provide full reimbursement of your travel expenses for the days you work at our Haarlem office, whether you commute by public transport or by car, up to the statutory tax-free limits.
- Equipment: A laptop, screen, and support for a comfortable, ergonomic home-office setup.
- Health & Vitality: Team workouts during working hours to stay fit and connected.
- Growth Opportunities: As we grow our footprint in Germany, this role offers excellent potential to expand in hours (up to full-time) and responsibility.
- Vibrant Culture: An informal, collaborative, and highly motivated international team environment.
Interested or have questions?
Feel free to reach out to Frederik Hartig, Country Director Germany: frederik@homezero.de
Privacy Notice (GDPR):
HomeZero B.V. processes your application data (including your CV and contact details) solely for the purpose of the recruitment process. Your data will be stored securely and deleted within 4 weeks after the vacancy is filled.
